Terms & Conditions

Terms and Conditions


Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Leathams makes the products available to you ("Product Terms").


Please note that the prices on our website are guide prices only. The actual price you pay will be the price charged at the time you place and pay for your order.


When your order is delivered should any product be damaged or missing you will receive a full refund by contacting our Telesales team.


All prices are expressed exclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rate specified when you place your order.


To ensure availability of all our products customers may be limited to a maximum number of items.


Your order is an offer to buy from us. A contract is only formed when we have dispatched your order. At any point up until then, we may decline to supply the goods to you.


The Leathams Shop service is available for non-commercial and domestic use only. We reserve the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.


Delivery will be made to the address specified by you when you place your order.


Orders placed and paid for by 12 noon will be delivered the next day.


All goods must be accepted by an adult over 18.  In line with UK Government guidance during the Corona (Covid-19) pandemic, our delivery driver will then place the goods on the doorstep of the premises and will visually / verbally obtain confirmation of receipt with the customer.  This is to ensure that “safe-distancing” measures are practiced.


Leathams follows a "Think 25" policy when delivering age-restricted items, so if the person receiving the goods looks under 25, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods will be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Telesales team to re-arrange delivery (see below for contact details).


In these circumstances, if we have to return to deliver the goods, a charge may become payable provided that delivery is attempted at the agreed time.


Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.


If you have any complaints about an online purchase, please get in touch - (link to customer service email) - and we will do our best to help.


If you are still not happy, the European Commission has set up an online service to resolve disputes about online transactions. Please visit the Online Dispute Resolution website. - https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN


We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Visa Debit, credit and debit cards. We don't currently accept Visa Electron cards. If you do have an Electron card, please check with your issuing bank as they can upgrade your card to let you shop online with us. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.


These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.


If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.


It is our responsibility to supply you with goods that meet your consumer rights and comply with this contract. If you have any concerns that we have not met our legal obligations, please contact us.


If you have any queries, please e-mail us at shop@leathams.com